How It Works
A clear process, from the first conversation.
- 01
Kickoff & understanding your needs and scope of work
Discuss your customers, support channels, existing tools and the scope of work.
- 02
Recruitment & Training for your dedicated agent(s)
Recruit and train dedicated agents around your processes and support needs.
- 03
Start your 14-Day Pilot
Agree on scope and KPIs, complete a Mock Test, then begin 14 service days with one agent.
- 04
Go-Live inside your own tools
Following the Pilot review, move into ongoing delivery inside your existing systems.
- 05
Ongoing Reporting & QA
Review performance against the agreed KPIs, with ongoing reporting and quality assurance.
14-Day Pilot