Dedicated Agent
A dedicated person who learns your business and supports your customers.
Dedicated people. Your tools.
Start With One Support Agent. Scale When It Works.
English-speaking customer support for US, Canadian and UK businesses, working directly in your existing systems.
Flexible Start
Start with one agent and decide how to move forward after the Pilot.
Works Inside Your Tools
Support delivered directly in your existing systems, including Zendesk or Salesforce.
Customer support, built around you
The support your customers need.
Inbound Voice Support
Dedicated English-speaking agents handle inbound customer calls inside your existing systems, following your processes during agreed fixed shifts.
Ticket / Email Support
Dedicated agents respond to customer tickets and emails in your own tools, using your workflows and escalation process during agreed fixed shifts.
A clear process, from the first conversation.
See how it works ↗- 01
Kickoff & understanding your needs and scope of work
- 02
Recruitment & Training for your dedicated agent(s)
- 03
Start your 14-Day Pilot
- 04
Go-Live inside your own tools
- 05
Ongoing Reporting & QA
14 Service Days, not Calendar Days
The 14-Day Pilot
A paid Pilot with one dedicated agent, agreed scope and KPIs, and a Mock Test before the start.
Explore the 14-Day Pilot ↗14-Day Pilot